This page explains how we handle returns and refunds for orders placed on our website. We aim to keep the process clear and fair so customers know what to expect. Our vape returns and refunds policy focuses on transparency and reasonable solutions.

Because we sell regulated and age-restricted products, some limits apply.

General Return Conditions

We review return requests on a case-by-case basis. To be eligible for review, items must meet the following conditions:

  • The product is damaged, defective, or incorrect

  • The issue is reported within a reasonable time after delivery

  • The item remains unused and unopened, where applicable

Due to hygiene and safety reasons, we cannot accept returns for opened nicotine products unless there is a verified issue.

Non-Returnable Items

Some items cannot be returned. These include:

  • Opened disposable vapes

  • Opened nicotine pouches, snus, or chewing bags

  • Items damaged after delivery due to misuse

These limits help protect customers and maintain product safety.

How to Request a Return

If you believe your order qualifies for a return, contact our support team with your order number and a clear description of the issue.

In some cases, we may ask for photos to help us review the request. This allows us to resolve issues faster and more accurately.

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Refund Process

Once we review and approve a return request, we process refunds using the original payment method whenever possible.

Refund times may vary depending on your payment provider. As a result, it may take several business days or Weeks  for funds to appear in your account after approval.

Shipping Costs

Original shipping fees are generally non-refundable unless the return results from our error, such as sending the wrong item.

If a return requires shipping, instructions will be provided by our support team.

Our goal is to handle vape returns and refunds in a clear and respectful way. By setting clear expectations, we help customers feel confident when placing an order.

If you have questions about this policy, our support team is available to help.

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